Return & Exchange Policy
We will accept an exchange within 7 days from the order date. All exchange items must be new, unused and in complete original packaging box.
Only a one-time exchange is allowed. Customer is required to top up the price difference if the replacement item is of a higher value than the original item. There is no refund if the replacement item is of a lower value than the original item.
Please note that return for refund will NOT be accepted.
Requirements for Return & Exchange:
- Must include a valid original purchase order number from www.spigen.com.sg. Purchases made outside of our website must contact respective seller for returns.
- Exchange products must be in their original packaging without any missing contents.
- Return shipping fee is at buyer's cost unless stated otherwise by our support team.
- Customer will be given an Exchange Product—shipping & handling fees will NOT be refunded.
*Recommended: We suggest adding a tracking number/delivery confirmation on returned packages to ensure your return is received. We are not liable for lost or stolen return packages during transit/delivery *Please Note: All Sale and Promotional Items are not eligible for Exchanges.
For more information, please contact us at firstname.lastname@example.org