12-Months OR 18-Months Warranty for Quality-Related Issues

Requests within country of purchase

We will take care of all quality-related issues with a REPLACEMENT. 

For purchases made through other retailers:

Other retailers after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of Tech House products is strictly prohibited.

FAQs:

1. What isn't covered by the warranty?

• Purchases from unauthorized resellers
• Improperly operated devices
• Lost or stolen products
• Purchases made over 18 months ago for Tech House brand products
• Purchases made over 12 months ago for Tech House sub-brand products (Eufy, Soundcore, Nebula, Zolo, Roav)
• Non quality-related issues
• Free products

2. When does the warranty begin?

It begins the day you place your order.

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product's support page, or contact us at sales@techhousesingapore.com

4. What is a valid proof of purchase?

• Our official online store order number or e-receipt, please show the order details on apps, screenshot images not accepted.
• A dated sales receipt from an authorized Tech House Reseller that shows a description of the product along with its price

5. What if I don't have any proof of purchase?

• If you made your purchase through an authorized Tech House Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.

6. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won't be renewed after a replacement has been provided.

7. Who are authorized Tech House Retailers and Resellers?

Our Authorized Resellers:

Lazada www.lazada.sg/shop/ishop

Shopee shopee.sg/tech_house_store

8. For more information, please contact us at support@techhouse.sg