12-Months OR 18-Months Warranty for Quality-Related Issues
Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT.
For purchases made through other retailers:
Other retailers after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of Tech House products is strictly prohibited.
FAQs:
1. What isn't covered by the warranty?
- Purchases from unauthorized resellers
- Improperly operated devices
- Lost or stolen products
- Purchases made over 18 months ago for Tech House brand products
- Purchases made over 12 months ago for Tech House sub-brand products (Eufy, Soundcore, Nebula, Zolo, Roav)
- Non quality-related issues
- Free products
2. When does the warranty begin?
It begins the day you place your order.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product's support page, or contact us at sales@techhousesingapore.com
4. What is a valid proof of purchase?
- Our official online store order number or e-receipt
- A dated sales receipt from an authorized Tech House Reseller that shows a description of the product along with its price
5. What if I don't have any proof of purchase?
- If you made your purchase through an authorized Tech House Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.
6. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won't be renewed after a replacement has been provided.
7. Who are authorized Tech House Retailers and Resellers?
Our Authorized Resellers:
Lazada www.lazada.sg/shop/Tech House
Qoo10 www.qoo10.sg/shop/Tech House
Shopee shopee.sg/Tech House
8. For more information, please contact us at support@techhousesingapore.com